Connecting Your Email Domain

Ticket0 uses Resend for inbound email. You can connect a custom domain or use a simple forwarding rule.

Option A — Custom domain (recommended)

With a custom domain, email sent to support@yourcompany.com arrives directly in Ticket0 without touching another provider.

1. Add your domain in Resend

Log in to Resend, go to Domains → Add domain, and follow the DNS verification steps. You'll add:

• An MX record pointing to Resend's inbound servers
• TXT records for SPF and DKIM

See SPF and DKIM verification for the exact records.

2. Create an inbox in Ticket0

1. Go to Settings → Inboxes → New inbox
2. Choose Custom domain
3. Enter the verified domain and the local part (e.g. support)
4. Save — Ticket0 generates a webhook URL

3. Configure the inbound route in Resend

In Resend, go to Email → Inbound and add a route:

• Match pattern: support@yourcompany.com (or *@yourcompany.com for all addresses)
• Destination: The webhook URL from step 2

Option B — Forwarding

If you already have a mailbox at Gmail, Outlook, or another provider, you can forward to a Ticket0-generated address instead.

1. Go to Settings → Inboxes → New inbox
2. Choose Forwarding
3. Copy the @inbound.ticket0.ai address shown
4. In your existing email provider, set up auto-forward to that address

Multi-alias setup

A single workspace can have multiple inboxes — one per product, region, or team. See Multi-alias email for the setup.