Quickstart
Get Ticket0 up and running in under 5 minutes.
This guide walks you from sign-up to your first resolved ticket.
1. Create your account
Go to app.ticket0.ai and sign up with your work email. During onboarding you'll create your first workspace.
2. Connect your email
Ticket0 receives inbound email by forwarding. In your existing email provider (Gmail, Outlook, Fastmail, etc.), set up auto-forwarding from support@yourcompany.com to your workspace's Ticket0 inbound address — <workspace-slug>@inbox.ticket0.ai. No MX record changes, no extra mail servers.
To send replies from your own domain (so customers see support@yourcompany.com in the From header, with DKIM/SPF passing), add your domain under Settings → Domains.
See Connecting your email domain for the full setup.
3. Configure AI
Ticket0's AI features need your own OpenRouter key before they'll work — Ticket0 doesn't ship with a default managed key. OpenRouter covers every model Ticket0 uses (Anthropic, OpenAI, Google) behind a single key, and it also acts as the automatic fallback when a direct provider call fails, so it's required even if you later add direct provider keys.
- Sign up at openrouter.ai, go to Keys → Create key, and copy the key (
sk-or-…). Set a credit limit while you're there if you want a hard spending cap. - In Ticket0, go to AI Agent → API Keys and paste the key into the OpenRouter API key field
- Click Test to verify Ticket0 can reach your key, then Save
- (Optional) Add direct provider keys (Anthropic / OpenAI / Google) alongside OpenRouter to bypass its ~5% markup. Keep the OpenRouter key configured even then — Ticket0 falls back to OpenRouter if a direct provider has an outage, so it doubles as a reliability safety net.
See Setting up your OpenRouter key for the full walk-through, including model selection per task and spend caps.
4. Send a test email
Send an email to your connected inbox address. Within seconds it should appear as a ticket in your workspace. The AI will draft a suggested reply automatically.
5. Invite your team
Go to Settings → Team and invite colleagues. Set up routing rules under Settings → Routing to assign new tickets to the right people based on recipient address, subject, tags, or customer attributes.