Quickstart

This guide walks you from sign-up to your first resolved ticket.

1. Create your account

Go to app.ticket0.ai and sign up with your work email. During onboarding you'll create your first workspace.

2. Connect an inbox

Ticket0 receives email via Resend's inbound routing. You have two options:

• Custom domain — route support@yourcompany.com directly (recommended)
• Forwarding — forward from your existing mailbox to a Ticket0 address

See Connecting your email domain for the full setup.

3. Configure AI

Ticket0 uses AI to classify, draft, and auto-resolve tickets. By default it uses the Ticket0-managed AI key. To use your own:

1. Go to Settings → AI
2. Paste your OpenRouter key (or a direct provider key)
3. Enable the features you want active

See AI & BYOK for details.

4. Send a test email

Send an email to your connected inbox address. Within seconds it should appear as a ticket in your workspace. The AI will draft a suggested reply automatically.

5. Invite your team

Go to Settings → Team and invite colleagues. Assign them to inboxes so tickets route to the right people.

Next steps

• Creating a workspace
• Chat widget installation
• API authentication