Creating a Workspace
Workspaces are the top-level container for your team, tickets, and billing.
A workspace represents your company or a major division of it. Each workspace has its own domains, aliases, team members, tickets, knowledge base, AI configuration, and billing subscription.
Create a workspace
When you sign up, a workspace is created automatically from your email domain. You can also create additional workspaces from the account menu.
- Click your workspace name in the top-left corner
- Select New workspace
- Enter a name and your company URL
- Choose a plan — every workspace runs on its own subscription (Solo, Starter, Growth, Scale, or Enterprise). Each new workspace starts with a 14-day free trial; after that it needs an active subscription to keep running.
Workspace settings
Navigate to Settings to configure:
| Setting | Description |
|---|---|
| Workspace | Name, logo, timezone |
| Domains | Verified sending domains + inbound forwarding address |
| Aliases | Multiple support addresses (support@, billing@, etc.) and per-alias auto-tags |
| Routing | Rules that assign tickets based on recipient, subject, tags, etc. |
| Team | Invite members and manage roles |
| AI | Provider keys, feature toggles, spend caps |
| Integrations | Shopify, WooCommerce, API connectors |
| Webhooks | Outbound webhooks for ticket events (incl. API-key-scoped keys) |
Roles
Ticket0 has three roles:
| Role | Permissions |
|---|---|
| Owner | Everything. One owner per workspace (the creator) — can't be demoted or removed. |
| Admin | Everything Owner can do at the API level, including billing. Differs from Owner only in that Admins can be added, removed, or demoted. |
| Member | Handle tickets: view conversations, reply to customers, write notes. Blocked from admin-only surfaces (domains, aliases, routing, billing, audit log, customer management, workspace settings, SSO). |
New invites default to Member. Admins can promote a Member to Admin, or demote an Admin back to Member; the Owner role is fixed at workspace creation.
Switching workspaces
Click your workspace name in the sidebar header to switch between workspaces. Your session is shared across workspaces so you stay signed in.