Multi-Alias Email

A single workspace can have multiple inboxes — one per product, region, or team function. Each inbox has its own email address, routing rules, and (optionally) AI configuration.

Common multi-inbox setups

Creating additional inboxes

1. Go to Settings → Inboxes → New inbox
2. Repeat the custom domain setup for each new address
3. In Resend, add a route for each new address pointing to its webhook URL

Each inbox can have independent:

• Default assignee (agent or group)
• AI settings (toggle overrides and thresholds)
• Tags applied automatically to incoming tickets
• SLA targets

Catch-all wildcard

If you want every address on a domain to route to Ticket0 (with Ticket0 splitting them by alias), use a wildcard route:

1. In Resend, set the match pattern to *@yourcompany.com
2. In Ticket0, create an inbox for each alias you want to handle separately
3. Use routing rules (Settings → Routing) to direct tickets by their To: address to the right inbox

Routing rules

Routing rules evaluate conditions on each incoming ticket and set the assignee or inbox. For example:

• If To contains billing@ → assign to Billing group
• If Subject contains urgent → assign to On-call agent

Configure rules in Settings → Routing → New rule.