Integrations
WooCommerce Integration
Connect your WooCommerce store to show order context in tickets.
The WooCommerce integration connects your WooCommerce store via its REST API. Agents see order and customer data in the ticket sidebar, and AI can use it to answer order-related questions.
Prerequisites
- WooCommerce 3.5 or later
- Your WordPress site must be accessible over HTTPS
Connect your store
- Go to Settings → Integrations → WooCommerce
- Click Add connection
- Enter your store URL (e.g.
https://yourstore.com) - In your WordPress admin, go to WooCommerce → Settings → Advanced → REST API
- Click Add key — give it a name (e.g. "Ticket0"), set permissions to Read, and generate
- Copy the Consumer key and Consumer secret back into Ticket0
- Click Save and test
What agents see
With a valid connection, the ticket sidebar shows:
- Orders — recent orders matched by email, with status, total, and line items
- Subscriptions — active WooCommerce Subscriptions (if plugin is installed)
- Customer notes — notes attached to the WooCommerce customer record
AI context
Order data is included in the AI context when drafting replies, enabling accurate answers to order status, delivery, and returns questions.
Troubleshooting
| Error | Solution |
|---|---|
401 Unauthorized | Regenerate the API keys in WooCommerce and update Ticket0 |
SSL error | Ensure your store has a valid HTTPS certificate |
Orders not loading | Check that the API key has Read permission (not Read/Write) |