Forwarding Setup
Forward emails from an existing mailbox into Ticket0.
If you already have a mailbox at Gmail, Outlook, or another provider, you can forward email to a Ticket0-generated address — no DNS changes required.
Forwarding adds latency (5–30 seconds) and may affect SPF/DKIM pass rates because the forwarding server re-sends the email. Use custom domain configuration for new inboxes whenever possible.
Get your Ticket0 forwarding address
- Go to Settings → Inboxes → New inbox
- Choose Forwarding
- Copy the generated address — it looks like
abc123@inbound.ticket0.ai
Set up forwarding in Gmail
- Open Gmail and go to Settings → See all settings → Forwarding and POP/IMAP
- Click Add a forwarding address
- Paste your
@inbound.ticket0.aiaddress - Google sends a confirmation email — this arrives as a ticket in Ticket0 with a confirmation link. Click it to confirm.
- Set the forwarding rule to Forward a copy (keep a copy in Gmail) or Forward and delete
Set up forwarding in Outlook / Microsoft 365
- In Outlook Web, go to Settings → Mail → Forwarding
- Enable forwarding and enter your
@inbound.ticket0.aiaddress - Optionally keep a copy in Outlook
Set up forwarding in other providers
Most email providers offer forwarding under Settings → Filters, Rules, or Mail forwarding. Enter your @inbound.ticket0.ai address as the destination.
Testing
Send a test email to your existing address. It should arrive in Ticket0 within 30 seconds. If it doesn't, check that the forwarding rule is active and confirm your firewall isn't blocking outbound email to inbound.ticket0.ai.