Bulk Actions

Instead of opening tickets one at a time, you can select several from the ticket list and act on them together. Common workflows: closing a wave of spam, resolving a batch of duplicate reports, reassigning an operator's queue, or tagging a set of related conversations.

Selecting multiple tickets

Hold Ctrl (Windows / Linux) or ⌘ Cmd (macOS) and click a ticket in the list to add it to the selection. Click again to remove it.

The first ticket you Ctrl/Cmd-click while nothing else is selected is added together with whatever ticket is currently open in the preview pane — so the currently-focused ticket is never quietly swapped out. Regular clicks (without the modifier) still open a single ticket in the preview pane and clear the selection.

The bulk actions bar appears at the top of the ticket list as soon as you have one or more tickets selected, and shows the current count on the left (3 selected).

Actions

Every action applies to every ticket in the current selection.

Resolve

Marks all selected tickets as Resolved. Fires the CSAT survey (if enabled) and clears them from the active inbox — they stay searchable and can be reopened.

Close

Marks all selected tickets as Closed. This is more final than resolving — closed tickets don't fire CSAT and generally aren't expected to be reopened. Because it's harder to reverse, a confirmation dialog asks you to confirm before the change is applied.

Assign

Reassigns all selected tickets in one step. The dropdown lists:

• Unassigned — clears the assignee on every selected ticket.
• Assign to me — assigns them to you (only shown when you're signed in).
• Every member of the workspace, so you can hand off a batch to a colleague.

Priority

Sets the priority on all selected tickets. Choices are Urgent, High, Medium, and Low.

Tag

Adds a single tag to every selected ticket. Type the tag name in the inline input and press Enter (or click Add). If the tag doesn't exist yet in the workspace, it's created automatically. Existing tags on the tickets are preserved — this is additive.

Clearing the selection

• Click Clear on the right side of the bulk actions bar.
• Or press Esc anywhere in the inbox.

Switching to a different inbox view or filter also clears the selection.

Error handling

If a bulk update fails partway through (network error, permission issue), the bulk actions bar shows a small red "Bulk update failed. Please try again." message. Any tickets that were updated before the failure keep their new state — retrying the same action on the still-selected batch is safe. The error clears automatically the next time you kick off any bulk action.

Limitations

• The Ctrl/Cmd-click selection is per-list — switching filters, searching, or navigating to a different inbox clears it.
• No cross-workspace selection.
• No "select all filtered results" shortcut yet — you Ctrl/Cmd-click each ticket you want.