AI & BYOK
AI Feature Toggles and Spend Caps
Enable or disable individual AI features and set budget limits.
Each AI feature in Ticket0 can be turned on or off independently. Go to Settings → AI → Features to manage them.
Available toggles
| Feature | Default | Description |
|---|---|---|
| Classification | On | Auto-tag tickets with topic and urgency |
| Draft replies | On | Pre-fill the reply editor with an AI suggestion |
| Auto-reply | On | Send AI replies automatically when confidence exceeds the threshold. Below threshold, a draft is created for operator review. Note: auto-send is not yet active — replies are currently stored as drafts regardless of this setting. |
| Sentiment analysis | On | Flag frustrated or at-risk customers |
| Knowledge base retrieval | On | Ground AI replies in your KB articles |
Spend caps
Set a workspace-wide monthly cap to prevent runaway AI costs:
- Go to Settings → AI → Spend cap
- Enter a USD amount
- Choose an alert threshold (default: 80%)
When the cap is reached, AI features pause for the remainder of the billing month. Tickets continue to arrive and agents can reply manually.
Spend caps apply to BYOK usage tracked by Ticket0. If you set limits directly in OpenRouter or your provider's console, those limits apply independently.