Product Copilot

The Product Copilot is the "General" mode of the Ticket0 AI assistant. It answers product questions using the published documentation corpus — no ticket or workspace data is used.

What the copilot knows

The copilot has access to every published page under the AI Agent and broader Ticket0 documentation. It can explain features, configuration steps, costs, and best practices as they are documented here.

How it answers

1. Retrieval — your question is embedded and matched against the docs corpus using pgvector cosine similarity.
2. Generation — a concise answer is generated from the retrieved excerpts using a fast Flash model.
3. Citations — every answer includes links to the source doc pages. Click a source pill to open the page in a new tab.

If no relevant documentation is found, the copilot says it doesn't know rather than guessing.

Freshness

The documentation corpus is re-indexed in two ways:

• Manually after deploys with pnpm docs:index when an immediate refresh is needed.
• Nightly at 03:00 UTC via the ai.index-docs worker cron.

A newly merged page is queryable within 24 hours at most. Deleted pages are removed from the index on the next re-index run.

Cost per query

Docs Q&A is BYOK (bring your own key):

• One embedding of your question.
• One short Flash generation.

Both calls use your workspace's configured provider key. Corpus indexing is run on Ticket0's environment key and is not billed to your workspace.

Limitations

• The copilot answers from published docs only — it does not read your workspace knowledge base, tickets, or customer history.
• For per-ticket context, use the Internal Copilot inside a ticket.
• Multi-turn refinement is limited to the recent conversation history shown in the chat panel.